If you need help to find a childcare place, the Defence Member and Family Helpline can assist you by referring you to the Individual Case Management (ICM) service.
The ICM service is available to Defence families. It is a service that is especially useful for those seeking childcare in a new area. This service can assist with placements in long day care, out of school hours care and family day care.
How to access this service:
Step 1 – contact the Defence Member and Family Helpline on 1800 624 608 or email firstname.lastname@example.org
Step 2 – the Defence Member and Family Helpline will assess your eligibility and refer you to an individual case manager.
Step 3 – the individual case manager will contact you to help you find a suitable childcare place.