If you need help to find a childcare place, the Defence Family Helpline can assist you by referring you to the Individual Case Management (ICM) service.

The ICM service is available to Defence families. It is a service that is especially useful for those seeking childcare in a new area. This service can assist with placements in long day care, out of school hours care and family day care.

How to access this service:

Step 1 – contact the Defence Family Helpline on 1800 624 608 or email DefenceFamilyHelpline@defence.gov.au.

Step 2 – the Defence Family Helpline will assess your eligibility and refer you to an individual case manager.

Step 3 – the individual case manager will contact you to help you find a suitable childcare place.

ISO 9001 certified